The iScream Social Media Blog

Should Your Business Use Every Social Media Platform?

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There are a lot of social media platforms out there. You’ve got Facebook, Instagram, TikTok, X (formerly Twitter), Snapchat, LinkedIn, YouTube, Pinterest, Reddit; the list goes on and on. So with all that in mind, should your business use all of them? Short answer? Absolutely not.

But then there’s the follow-up question. Which social media platforms should you use? There’s unfortunately not a “one-size-fits-all” answer for this, but we can give you a couple of guidelines to pick which social media platforms are right for you to make your social media management a bit more… manageable.

Start with your audience

Audience is absolutely the most important factor when choosing a social media platform. Nothing else really matters, not even size, if your audience isn’t active on the channel. Facebook, for example, has more active users than any other network, but if your audience hangs out on TikTok, that’s where you need to be.

That said, Internet users have an average of 6.6 social media accounts, so you should definitely consider other factors when determining where you want to have a presence.

Consider your company

Your products and services, your brand personality, your business type…they should all influence your channel selection. Highly visual brands, like graphic designers and artists, should explore visual platforms like Instagram, while large B2B enterprises should definitely have LinkedIn at the top of their list.

But channel choices aren’t black and white either. Many large corporations have a visually stunning brand presence that shows well on Instagram, like Apple. Similarly, creative operations are still businesses, and they can benefit from what LinkedIn has to offer. Some channels have broad appeal, like Instagram, while others are more niche, like DeviantArt. You just need to weigh what makes sense for your business and understand that what your company does impacts the options available to you.

Research your competitors and others in your industry

One of the more “technical steps” is to actually develop a social media strategy and to conduct a competitive analysis. Among the many insights such an analysis provides are:

• What platforms they’re using

• What’s working/not working

• How engaged the audience is on each channel

While you shouldn’t do something just because a competitor is, it’s useful to see what others in your space are doing, so you’re making an informed decision.

Align with your overall social media marketing goals

The reasons you’re on social media in the first place will also impact your decision. If you want to share content and engage with your followers, there are several networks that will work depending on the type of content you share. However, if customer support is a top goal for you, Twitter and Facebook should be on your consideration list before Instagram.

Understand the different platforms and their uses

Each social media platform has its own personality and ways of communicating. Twitter (or X) is great for conversations and trending topics, while LinkedIn is good for sharing professional expertise and company information. Snapchat was the first to introduce disappearing posts, but Instagram Stories are equally ephemeral.

Spend some time understanding the channels you’re considering and make sure you know the communication protocol. This will not only help you pick the best platform(s) for your company, but it will also help you avoid communication faux pas.

Keep in mind your available resources

Contrary to popular belief, social media is a commitment. You need to tend it, nurture it, and give to it what you’d like to see come back to you. If you only have one person who can devote five hours per week to social media, you’ll want to limit your channels to one or two. If you have a full-time person, you can have several channels.

Just remember, social media will greedily soak up all the time you have and still make you feel like you’re not putting enough energy into it, so before you open a new channel, ask yourself if you have the resources necessary to be successful. If you’re not sure what is right for you, you can always reach out to us for a free consultation